Frequently Asked Questions

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.

1. What types of clothing does your boutique offer? 

Our boutique specializes in a diverse range of women's clothing, including dresses, tops, pants, jumpsuits, and accessories. We cater to various styles and sizes, typically ranging from small to 3X.

2. How do I find the right size for me?

You can refer to our detailed size guide, which includes measurements to help you select the perfect fit for your body type. Sizing and model specifications are available in our product descriptions.

3. Do you offer international shipping?

No, we currently ship exclusively within the U.S.A., and we’re pleased to offer FREE SHIPPING on all orders! Our Shipping Policy can be found, here.

4. What is your return and exchange policy?

We accept returns and exchanges within 7 days of receiving your item, provided it is in its original condition with tags attached. For more details, please review our full return policy [here]. You can initiate a return by logging into your Scarlet Avenue customer portal using the email associated with your order.

5. How can I track my order?

Once your order is shipped, we will send you a tracking number via email so you can monitor its arrival.

6. Are there any physical stores I can visit?

Currently, we operate exclusively online to keep our prices competitive and our collection exclusive.

7. How often do you release new collections?

We release new collections bi-weekly and/or seasonal, with occasional special limited edition releases. Sign up for our newsletter to stay informed!

8. Are the products designed by Scarlet Avenue?

No, we carefully source from the finest boutique designers in the U.S. and occasionally overseas, offering a curated boutique experience.

9. Do you offer styling advice?

Yes, we offer a dedicated section on our blog for styling tips and personalized advice via our customer service. To get started, email us at sales@scarletavenue.como r contact us through our Contact page.

10. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.

11. How can I contact customer service?

For any inquiries, please contact us via email at sales@scarletavenue.com, or through our website's contact form.

12. Where are you located?

We are based in San Diego, California, with all our products shipped from our warehouse in Los Angeles, California. We occasionally ship from overseas, depending on the product.

13. Do you offer sponsorships?

Yes! Scarlet Avenue proudly sponsors female athletes in various sports, including rodeo, surfing, boxing, and jiu-jitsu. For more information, please visit our sponsorship page.